somewhere in our past, our then-no.1 decided that the customer
must be 'delighted' and threw out all manner of good sense...
security was made to take a back seat even thought he paid lip
service to it saying 'security is paramount'..
push didn't even need to come to shove.. in fact, it didn't even
come close to push.. it was just a mention and he made everyone
jump through fiery hoops..
caused untold damage which even after many years and three no.1s
later, we're still paying for it and repairing the damage...
